Privacy Policy

1. Introduction

At Wibex, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

By using Wibex, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following information:

• Full name and business name
• Email address and phone number
• Billing and payment-related information
• Account and support-related data

2.2 Automatically Collected Information

• IP address
• Browser type and version
• Device and operating system
• Pages visited and time spent
• Traffic source

2.3 Cookies

We use cookies and similar technologies to improve user experience, analyze performance, and remember your preferences. You can disable cookies via your browser settings.

3. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Provide website templates and digital services
• Process payments and orders
• Provide technical and customer support
• Improve platform performance and features
• Send service-related communications
• Comply with legal obligations
• Detect and prevent fraud or security issues

4. Information Sharing

We do not sell or rent your personal data to third parties.

Your data may only be shared with:

• Payment processors: To process transactions securely (e.g., Paddle)
• Hosting providers: To store and serve your data
• Analytics tools: To understand and improve our services
• Legal authorities: When required by law or to protect our rights

All third-party service providers are carefully selected and required to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Limited internal data access on a need-to-know basis
• Regular security reviews and updates
• Secure password policies

While we strive to protect your data using industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing activities
• Data portability: Request transfer of your data to another service
• Withdraw consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at: contact@wibex.io

We will respond to your request within 30 days.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide our services to you
• Comply with legal, tax, or accounting obligations
• Resolve disputes and enforce our agreements

When data is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Wibex services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Your continued use of Wibex after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wibex
Email: contact@wibex.io
Website: www.wibex.io