Company Name: Wibex
Business Activity: Information Technology & Digital Solutions
Phone: +965 9939 106
Email: contact@wibex.io
Website: www.wibex.io
Location: Kuwait
Terms and Conditions
Wibex
Last Updated: December 2025
Company Information
1. Definitions
• "Company" or "Wibex": Refers to Wibex, a digital solutions provider.
• "Client" or "User": Any individual or legal entity using Wibex services.
• "Services": All digital services and products provided by Wibex, including website templates and ready-made platforms.
• "Platform": The website www.wibex.io and all associated services.
• "Template": A ready-to-use website or platform provided to the Client.
2. Acceptance and Agreement
By using Wibex services, purchasing any of our products, or accessing our website, you acknowledge that you:
• Have read and understood these Terms and Conditions in full.
• Agree to comply with all terms and conditions stated herein.
• Are at least 18 years old or possess legal capacity to contract.
• Have full authority to enter into this agreement on behalf of your organization (in case of corporate purchase).
Contract Activation: This contract becomes effective and these terms become binding immediately upon:
• Using the Wibex website (www.wibex.io)
• Registering on the platform or creating an account
• Signing a formal service contract with Wibex
• Purchasing any of our services or products
3. Services Provided
3.1 Service Description
Wibex provides the following services:
• Ready-made website templates and platforms.
• Hosting and free subdomains.
• Content management control panels.
• Limited technical support based on the selected package.
3.2 Ready-Made Templates
• Templates provided are pre-designed and ready-to-use, not custom designs.
• Client receives usage rights after full payment.
• Source code remains the property of Wibex.
• Client may only use the control panel and administrative interface of the template.
3.3 Domains and Hosting
• Wibex provides a free subdomain (e.g., yourclient.wibex.io).
• The subdomain and free hosting remain the property of Wibex.
• If Client desires a custom domain, this is the Client's responsibility and cost.
• Wibex is responsible for renewing the subdomain and free hosting.
4. Pricing and Payment
4.1 Prices
• All prices are displayed in Kuwaiti Dinar (KWD).
• Prices include the ready-made template and free subdomain.
• Wibex reserves the right to modify prices at any time.
4.2 Payment Methods
• Full payment is required upon contract execution.
• Available payment methods: bank transfer, credit cards, or any approved electronic payment method.
4.3 Refund Policy
• Client may request a full refund within 14 days of purchase if not satisfied with the service.
• To request a refund, contact us at contact@wibex.io with your order details.
• Refunds will be processed within 5-10 business days to the original payment method.
• After 14 days, refunds are evaluated on a case-by-case basis depending on service usage and circumstances.
• If Client fails to provide required information within 30 days of purchase, access to the service may be suspended, and no refund will be issued.
5. Implementation and Delivery Timeline
• Template delivery time: 24 hours from template selection.
• Subdomain activation occurs immediately upon delivery.
• Delivery includes: platform link and control panel login credentials.
6. Client Obligations
• Comply with Kuwaiti and applicable local laws.
• Not use services for illegal activities or activities contrary to public morals.
• Provide all required information and content in a timely manner.
• Obtain necessary licenses (such as Ministry of Information license for news platforms).
• Maintain confidentiality of login credentials and not share them.
• Take full responsibility for content published on the platform.
7. Intellectual Property
• All code, designs, and templates are the exclusive property of Wibex.
• Client receives a non-exclusive license to use the purchased template.
• Client may not sell or redistribute the template.
• Wibex retains the right to use similar templates for other clients.
• Client is responsible for ensuring their content does not infringe on third-party intellectual property rights.
8. Technical Support and Maintenance
8.1 Support Scope
• Technical support covers only technical issues related to basic template functionality.
• Support does not include: design modifications, adding new features, or training.
8.2 Support Duration
• Technical support is available as long as the Client continues to use Wibex services.
• Support ends if Client cancels the service or Wibex discontinues this service.
8.3 Response Time
• We strive to respond to support requests within 24-48 business hours.
• Response times may vary depending on the nature of the issue.
9. Liability and Disclaimer
9.1 Disclaimer
• Wibex is not responsible for content published by the Client.
• Wibex is not responsible for any financial or commercial losses incurred by the Client.
• Wibex is not responsible for service interruptions due to circumstances beyond its control.
• Wibex is not responsible for Client violations of local laws.
9.2 Limitation of Liability
In all cases, Wibex's liability shall not exceed the amount actually paid by the Client for the service.
10. Confidentiality and Data Protection
• We are committed to protecting client data in accordance with our Privacy Policy.
• We will not share your data with third parties except with your consent or by legal order.
• For more information, please review our Privacy Policy: www.wibex.io/en/privacy-policy
11. Service Termination
11.1 Termination by Client
• Client may request service termination with 30 days written notice.
• No refunds are available after service implementation begins.
11.2 Termination by Wibex
• Wibex may terminate service immediately if Client violates these terms.
• Wibex may terminate service if used for illegal activities.
12. Governing Law and Dispute Resolution
• This agreement is governed by Kuwaiti laws.
• In case of dispute, amicable resolution will be attempted first.
• If amicable resolution fails, Kuwaiti courts shall have jurisdiction.
13. Amendments to Terms and Conditions
• Wibex reserves the right to modify these terms at any time.
• Current clients will be notified of any material changes.
• Your continued use of services after modifications indicates your acceptance.
14. Contact Information
For inquiries or complaints regarding these Terms and Conditions, please contact us:
• Company: Wibex
• Email: contact@wibex.io
• Phone: +965 9939 1065
• Website: https://wibex.io
